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FAQ

Why is my essential oil out of stock?

As a small business, we take pride in our commitment to a responsible and environmentally friendly approach to production in Madagascar. Our dedication to sustainable farming practices and alignment with seasonal cycles are essential to maintaining the exceptional quality of our products. We acknowledge that stockouts may occur, and we understand that this may be disappointing for you. If you would like to be notified in advance of a product's return, we encourage you to sign up for our newsletter here.

How do I place an order on your website?

Browse our selection of essential oils, add your desired items to your cart, then proceed to checkout by following the steps one by one, entering the necessary information for parcel delivery as well as the desired delivery method, and proceed to the payment step to finalize the order. After placing your order, you will receive a confirmation email.

Can I cancel or modify my order after placing it?

Once your order is validated, and to allow for swift dispatch, it is directly forwarded to the logistics department for preparation. Therefore, we no longer have control over your order to make modifications/cancellations. Additionally, since shipping costs vary with the weight of the parcel, any already processed order cannot be modified. Unfortunately, it is impossible to change the delivery address once it has been forwarded for logistical preparation. However, rest assured, if your parcel is returned to us, upon receipt, we will proceed with refunding or resending the order to the correct address as soon as possible.

What payment methods are accepted?

The payment methods accepted on our website are credit and debit cards: VISA, MASTERCARD.

What is the estimated delivery time?

Once validated, your order is electronically transmitted to our logistics department in the Paris region, which prepares and ships orders within 48 hours on business days for any order placed before 1 p.m.

How do I update my account information?

To modify your personal information, go to the "my account" tab. There, you can add and modify your delivery addresses and view your order history.

How do I subscribe to your newsletter?

Don't miss out on any news or special offers by subscribing to our newsletter! Sign up here to receive exclusive information directly in your inbox.

How can I contact you in case of a problem?

Our customer service team is here to assist you. You can contact us via our online form on the contact page or by email at contact@aromaforest.fr. We will strive to respond to your inquiries promptly.

Can I get help choosing the right product for my needs?

Absolutely! Our team of aromatherapy experts is here to guide you in selecting the product that best suits your needs. Feel free to contact us here for personalized advice.

What is Aroma Forest's privacy policy?

You can view our site's privacy policy here. Aroma Forest is committed to deleting your data upon request via email if you change your mind.

Are online payments secure on your site?

Your payment is processed through the Stripe platform, which is entirely secure. Your data is encrypted and cannot be hacked in any way. Stripe collects the payment and reimburses us, which is why you may see this name on your statement regarding your order payment. No need to worry, this is perfectly normal. For refunds, we also use Stripe, via the payment method used during purchase. The transfer may take between 2 to 5 days, depending on your bank.

Where can I find my invoice?

You can find your invoice in the "my orders" section by clicking on the relevant order. If you encounter any difficulty, you can contact customer service.

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