Free delivery* on purchases over 35€ at Aroma Forest

Procédure de politique de retour


Formulaire de retour

En application de l’article L/121-21 de la loi n° 2014-344 du 17 mars 2014, vous disposez d’un délai de quatorze jours à compter de la date de livraison pour exercer votre droit de rétractation et d’un délai de quatorze jours pour retourner les produits après avoir communiqué votre décision de rétractation.

Pour faciliter le traitement de votre retour, merci de joindre ce formulaire à vos produits retournés à l’adresse suivante : Aroma Forest, 9 rue Montbrun 75014 Paris, France

Les produits retournés doivent être complets, non entamés et retournés dans leur emballage d’origine.

Vos coordonnées :

Nom et Prénom :

Adresse e-mail :

N° de commande :

Date de commande :

Date de retour :

Merci de compléter le tableau avec le descriptif des produits retournés :

Désignation Contenance Quantité retournés Prix unitaire Prix total Retour
€ €
€ €
€ €
€ €
€ €
€ €
Montant total de vos retours : €

*Pour nous aider à comprendre votre insatisfaction, merci de nous indiquer la raison de votre retour :

A – Erreur de préparation du colis par Aroma Forest

B – J’ai fait une erreur lors de ma commande

C – Ce produits est arrivé trop tard

D – Ce produit est abîmé

E – Ce produit ne me donne pas satisfaction

F – Je ne souhaite plus ce produit

G – Autre raison (à préciser) :

Aroma Forest – 9 rue Montbrun – 75014 Paris – France

SAS au capital de 1 000 Euros – RCS Paris B 902 175 173 – N° TVA : FR06902175173

http://www.aromaforest.fr – Service Clients : https://aromaforest.fr/contact/

FAQ

As a small business, we take pride in our commitment to a responsible and environmentally friendly approach to production in Madagascar. Our dedication to sustainable farming practices and alignment with seasonal cycles are essential to maintaining the exceptional quality of our products. We acknowledge that stockouts may occur, and we understand that this may be disappointing for you. If you would like to be notified in advance of a product's return, we encourage you to sign up for our newsletter here.
Browse our selection of essential oils, add your desired items to your cart, then proceed to checkout by following the steps one by one, entering the necessary information for parcel delivery as well as the desired delivery method, and proceed to the payment step to finalize the order. After placing your order, you will receive a confirmation email.
Once your order is validated, and to allow for swift dispatch, it is directly forwarded to the logistics department for preparation. Therefore, we no longer have control over your order to make modifications/cancellations. Additionally, since shipping costs vary with the weight of the parcel, any already processed order cannot be modified. Unfortunately, it is impossible to change the delivery address once it has been forwarded for logistical preparation. However, rest assured, if your parcel is returned to us, upon receipt, we will proceed with refunding or resending the order to the correct address as soon as possible.
The payment methods accepted on our website are credit and debit cards: VISA, MASTERCARD.
Once validated, your order is electronically transmitted to our logistics department in the Paris region, which prepares and ships orders within 48 hours on business days for any order placed before 1 p.m.
To modify your personal information, go to the "my account" tab. There, you can add and modify your delivery addresses and view your order history.
Don't miss out on any news or special offers by subscribing to our newsletter! Sign up here to receive exclusive information directly in your inbox.
Our customer service team is here to assist you. You can contact us via our online form on the contact page or by email at contact@aromaforest.fr. We will strive to respond to your inquiries promptly.
Absolutely! Our team of aromatherapy experts is here to guide you in selecting the product that best suits your needs. Feel free to contact us here for personalized advice.
You can view our site's privacy policy here. Aroma Forest is committed to deleting your data upon request via email if you change your mind.
Your payment is processed through the Stripe platform, which is entirely secure. Your data is encrypted and cannot be hacked in any way. Stripe collects the payment and reimburses us, which is why you may see this name on your statement regarding your order payment. No need to worry, this is perfectly normal. For refunds, we also use Stripe, via the payment method used during purchase. The transfer may take between 2 to 5 days, depending on your bank.
You can find your invoice in the "my orders" section by clicking on the relevant order. If you encounter any difficulty, you can contact customer service.

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Informations

Contact

  • 9 rue Montbrun, 75014 Paris.
  • contact@aromaforest.fr
  • +33607697338
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