{"id":6838,"date":"2024-08-07T10:42:39","date_gmt":"2024-08-07T08:42:39","guid":{"rendered":"https:\/\/aromaforest.fr\/?page_id=6838"},"modified":"2024-08-07T15:19:33","modified_gmt":"2024-08-07T13:19:33","slug":"procedure-de-politique-de-retour","status":"publish","type":"page","link":"https:\/\/aromaforest.fr\/en\/procedure-de-politique-de-retour\/","title":{"rendered":"Proc\u00e9dure de politique de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6838\" class=\"elementor elementor-6838\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef8d18 e-flex e-con-boxed e-con e-parent\" data-id=\"1ef8d18\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e801b9c e-con-full e-flex e-con e-child\" data-id=\"e801b9c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfdf968 elementor-widget elementor-widget-image\" data-id=\"bfdf968\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"371\" src=\"https:\/\/aromaforest.fr\/wp-content\/uploads\/2023\/11\/cropped-af_logo_d2-1-1024x475.webp\" class=\"attachment-large size-large wp-image-136\" alt=\"\" srcset=\"https:\/\/aromaforest.fr\/wp-content\/uploads\/2023\/11\/cropped-af_logo_d2-1-1024x475.webp 1024w, https:\/\/aromaforest.fr\/wp-content\/uploads\/2023\/11\/cropped-af_logo_d2-1-300x139.webp 300w, https:\/\/aromaforest.fr\/wp-content\/uploads\/2023\/11\/cropped-af_logo_d2-1-768x356.webp 768w, https:\/\/aromaforest.fr\/wp-content\/uploads\/2023\/11\/cropped-af_logo_d2-1-600x278.webp 600w, https:\/\/aromaforest.fr\/wp-content\/uploads\/2023\/11\/cropped-af_logo_d2-1.webp 1506w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b59cf00 e-con-full e-flex e-con e-child\" data-id=\"b59cf00\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cda3700 elementor-widget elementor-widget-heading\" data-id=\"cda3700\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><br>Formulaire de retour<br \/><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e6b765 e-flex e-con-boxed e-con e-parent\" data-id=\"9e6b765\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd86e11 elementor-widget elementor-widget-text-editor\" data-id=\"bd86e11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En application de l\u2019article L\/121-21 de la loi n\u00b0 2014-344 du 17 mars 2014, vous disposez d\u2019un d\u00e9lai de quatorze jours \u00e0 compter de la date de livraison pour exercer votre droit de r\u00e9tractation et d\u2019un d\u00e9lai de quatorze jours pour retourner les produits apr\u00e8s avoir communiqu\u00e9 votre d\u00e9cision de r\u00e9tractation.<\/p><p>Pour faciliter le traitement de votre retour, merci de joindre ce formulaire \u00e0 vos produits retourn\u00e9s \u00e0 l\u2019adresse suivante : <strong>Aroma Forest, 9 rue Montbrun 75014 Paris, France<\/strong><\/p><p>Les produits retourn\u00e9s doivent \u00eatre complets, non entam\u00e9s et retourn\u00e9s dans leur emballage d\u2019origine.<\/p><h1>Vos coordonn\u00e9es :<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9a84a1 e-con-full e-flex e-con e-parent\" data-id=\"f9a84a1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cb1cee elementor-widget elementor-widget-text-editor\" data-id=\"0cb1cee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nom et Pr\u00e9nom :<\/p><p>Adresse e-mail :<\/p><p>N\u00b0 de commande :<\/p><p>Date de commande :<\/p><p>Date de retour :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-915d721 e-flex e-con-boxed e-con e-parent\" data-id=\"915d721\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6557cc elementor-widget elementor-widget-text-editor\" data-id=\"b6557cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Merci de compl\u00e9ter le tableau avec le descriptif des produits retourn\u00e9s :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37456de e-flex e-con-boxed e-con e-parent\" data-id=\"37456de\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb19ae1 elementor-widget elementor-widget-text-editor\" data-id=\"fb19ae1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table>\n<tbody>\n<tr style=\"background-color: #577364; color: white;\">\n<th>D\u00e9signation<\/th>\n<th>Contenance<\/th>\n<th>Quantit\u00e9 retourn\u00e9s<\/th>\n<th>Prix unitaire<\/th>\n<th>Prix total<\/th>\n<th>Retour<\/th>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" style=\"text-align:center;\">Montant total de vos retours :<\/td>\n<td style=\"text-align: right;\">\u20ac<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cfb706 e-flex e-con-boxed e-con e-parent\" data-id=\"3cfb706\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7113669 elementor-widget elementor-widget-text-editor\" data-id=\"7113669\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><!-- [if gte mso 9]><xml>\n <w:WordDocument>\n  <w:View>Normal<\/w:View>\n  <w:Zoom>0<\/w:Zoom>\n  <w:TrackMoves\/>\n  <w:TrackFormatting\/>\n  <w:HyphenationZone>21<\/w:HyphenationZone>\n  <w:PunctuationKerning\/>\n  <w:ValidateAgainstSchemas\/>\n  <w:SaveIfXMLInvalid>false<\/w:SaveIfXMLInvalid>\n  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table.MsoNormalTable\n\t{mso-style-name:\"Tableau Normal\";\n\tmso-tstyle-rowband-size:0;\n\tmso-tstyle-colband-size:0;\n\tmso-style-noshow:yes;\n\tmso-style-priority:99;\n\tmso-style-parent:\"\";\n\tmso-padding-alt:0cm 5.4pt 0cm 5.4pt;\n\tmso-para-margin:0cm;\n\tmso-para-margin-bottom:.0001pt;\n\tmso-pagination:none;\n\ttext-autospace:none;\n\tfont-size:11.0pt;\n\tfont-family:\"Calibri\",\"sans-serif\";\n\tmso-ascii-font-family:Calibri;\n\tmso-ascii-theme-font:minor-latin;\n\tmso-hansi-font-family:Calibri;\n\tmso-hansi-theme-font:minor-latin;\n\tmso-bidi-font-family:\"Times New Roman\";\n\tmso-bidi-theme-font:minor-bidi;\n\tmso-ansi-language:EN-US;\n\tmso-fareast-language:EN-US;}\n<\/style>\n<![endif]--><\/p><p class=\"MsoNormal\" style=\"margin-left: 25.05pt;\"><i style=\"mso-bidi-font-style: normal;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: 'Trebuchet MS','sans-serif'; color: #2f2f2f;\">*Pour nous aider \u00e0 comprendre votre insatisfaction, merci de nous indiquer la raison de votre retour <span style=\"letter-spacing: -.5pt;\">:<\/span><\/span><\/i><i style=\"mso-bidi-font-style: normal;\"><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6e7986 e-flex e-con-boxed e-con e-parent\" data-id=\"c6e7986\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-efe859a e-con-full e-flex e-con e-child\" data-id=\"efe859a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51a2d5e elementor-widget elementor-widget-text-editor\" data-id=\"51a2d5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A &#8211; Erreur de pr\u00e9paration du colis par Aroma Forest<\/p><p>B &#8211; J\u2019ai fait une erreur lors de ma commande<\/p><p>C &#8211; Ce produits est arriv\u00e9 trop tard<\/p><p>D &#8211; Ce produit est ab\u00eem\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-563c8b4 e-con-full e-flex e-con e-child\" data-id=\"563c8b4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6d7ed elementor-widget elementor-widget-text-editor\" data-id=\"2e6d7ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>E &#8211; Ce produit ne me donne pas satisfaction<\/p><p>F &#8211; Je ne souhaite plus ce produit<\/p><p>G &#8211; Autre raison (\u00e0 pr\u00e9ciser) :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d1767f e-flex e-con-boxed e-con e-parent\" data-id=\"6d1767f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa71103 elementor-widget elementor-widget-text-editor\" data-id=\"fa71103\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aroma Forest &#8211; 9 rue Montbrun &#8211; 75014 Paris &#8211; France<\/p><p>SAS au capital de 1 000 Euros &#8211; RCS Paris B 902 175 173 &#8211; N\u00b0 TVA : FR06902175173<\/p><p><a href=\"https:\/\/aromaforest.fr\/en\/\">http:\/\/www.aromaforest.fr<\/a> &#8211; Service Clients : https:\/\/aromaforest.fr\/contact\/<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Formulaire de retour En application de l\u2019article L\/121-21 de la loi n\u00b0 2014-344 du 17 mars 2014, vous disposez d\u2019un d\u00e9lai de quatorze jours \u00e0 compter de la date de livraison pour exercer votre droit de r\u00e9tractation et d\u2019un d\u00e9lai de quatorze jours pour retourner les produits apr\u00e8s avoir communiqu\u00e9 votre d\u00e9cision de r\u00e9tractation. Pour [&hellip;]<\/p>","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-6838","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Proc\u00e9dure de politique de retour - Aroma Forest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aromaforest.fr\/en\/procedure-de-politique-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proc\u00e9dure de politique de retour - Aroma Forest\" \/>\n<meta property=\"og:description\" content=\"Formulaire de retour En application de l\u2019article L\/121-21 de la loi n\u00b0 2014-344 du 17 mars 2014, vous disposez d\u2019un d\u00e9lai de quatorze jours \u00e0 compter de la date de livraison pour exercer votre droit de r\u00e9tractation et d\u2019un d\u00e9lai de quatorze jours pour retourner les produits apr\u00e8s avoir communiqu\u00e9 votre d\u00e9cision de r\u00e9tractation. 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